Addis Creson is a premier strategic brand design consultancy that is committed to creating positive change for people, companies, and communities. We are a collective of brand strategists, designers, researchers and storytellers, partnering with clients to help them fulfill their promise of becoming the most successful and meaningful brands of our time.

We believe brands that forge deep and genuine connections with their internal and external communities have the greatest opportunity to reach business objectives. In an age where people yearn for authenticity, meaning, and value, our strategies help brands achieve their greatest potential.

Position
Client Services Manager

Reports To
Director, Client Services

About the Client Services Department
The primary role of Client Services is to create an environment where the best work possible can be developed and effectively executed into the marketplace.  We inform and inspire our colleagues and clients for the creation of strategic design that surpasses objectives while remaining within timelines and budgets.  We are ultimately responsible for the work Addis Creson delivers, and the partnerships we create with our valued clients.

Overview
Client Service Managers consistently provide outstanding client service throughout projects while simultaneously managing relationships, budgets, timelines and deliverables. Successful candidates will have extensive project management experience, strong communication skills, the ability to plan and execute details, and manage multiple tasks on a daily basis. Successful candidates combine strong communication skills, the ability to plan details, multi-task and see the larger picture while exhibiting grace and diplomacy.

Responsibilities

Client Relations

+ Independently work on client engagements while serving as day to day client contact

+Responsible for understanding client business and providing suggestions and solutions to grow the client relationship

+ Anticipate client needs, and provide guidance as needed

Presentation Development

+ Under guidance from Director, or VP, develop and lead presentations to clients and colleagues

+ Partner closely with the creative team to facilitate the development, delivery, and accuracy of creative executions

+ Collaborate with the strategy department on strategy projects and strategic opportunities for clients

Internal Process

+ Actively participate in developing best practices for the client services team

+ Partner with Production department to oversee the implementation process

New Business

+ Participate in new business pursuits by supporting Director, VP and others with the creation of and editing of proposals and RFI/RFP

+ Support others on the Client Service and New Business teams by researching clients and competitors

+ Support new business efforts by maintaining client contact with previous clients and looking for opportunities for new projects with existing clients

Project Management

+ Oversee projects and guide the process from concept to implementation

+ Manage ongoing discussions with existing clients and make recommendations for additional work, create estimates for proposed projects

+ Develop and manage timelines, workflow, new project estimates and budgets

+ Prepare monthly client invoices and regular revenue forecast

Characteristics

+ Service oriented with a strong sense of urgency in handling requests

+ Ability to work effectively in a fast paced environment with constantly changing priorities

+ Strong forethought, initiative, and follow-through skills

+ Strong communication skills, both verbal and written

+ Creative and strategic thinker

+ Ability to troubleshoot problems and find solutions

+ Diplomacy, flexibility, and grace under pressure

+ Ability to see and act according to the big picture

Qualifications and Requirements

+ Three to seven years of prior experience in similar position at a branding agency, advertising agency, or marketing communications position

+ Experience in strategic and creative development

+ Consumer (food) packaged goods experience strongly preferred

+ Solid experience with both the creative and production processes

+ Strong ability to write and present to internal and external audiences

 

Addis Creson is an equal opportunity employer and is committed to pursuing diversity, inclusion, and fairness throughout our organization. We are seeking inspired, talented people who are passionate about what they do. Our commitment to positive change is our guiding principle.

To apply please send a cover letter, resume to jobs@addiscreson.com.